Questions? We love them. Our Customer Services Manager, Shelley, is passionate about answering any questions you may have about our ZiwiPeak products. Here is Shelley’s most popular FAQ for May – we think you will find this interesting!
Q. “My recent bag of air-dried ZiwiPeak looks a little different than the bag I bought last time, why would this be?”
A. “We always follow a stringent standard recipe for all of our products. We tick all of the boxes. However, there’s a twist (don’t worry, it’s a good one). We expect to see variation between our raw meat ingredients such as our Lamb, Beef, Venison and Fish. Time of year, size, age, fat levels – it all influences the final look of the product. We also don’t use fillers to balance out each batch like a lot of pet food companies do. This means that each time you open a new ZiwiPeak air-dried pouch, its normal to expect a slight variation in colour, shape and texture. Maybe a little lighter, or a little darker. We focus on delivering you a perfectly balanced wild-prey diet for your pet – that’s what we are experts in! What about our moist food? Same principal. You can expect to see a little variation each time you open a new can of ZiwiPeak moist cuisine. Texture, colour and gel structure are all common variations”.